Managing your notifications
1. Introduction
Owner, supervisors and the agents can change the notification settings and enablements according to their preferences
Availability
- Following configurations will be set on a customer level for each portal user
- These can be changed by navigating to ‘Account Settings’ from top right
- Click on ‘Notification Settings’ from left side menu to set notification preferences
3. Sound Notifications
They can enable or disable sound notifications for new incoming requests and new messages. It will be enabled by default.
Notify via sound on a new request – When this is enabled, agents will be informed via sound on each new conversation request assignment.
Notify via sound on a new message – When this is enabled, agents will be informed via sound on each new message from any active conversation
Enable browser notifications – You can enable the browser based notifications by enabling it from the portal as well as browser.|
Enable Extended Sound Notification – Enabling this would ring the notification for up to four times
Notify via email on a new request – An email will be sent on the agent registered email id, for each new conversation assigned
Notify on SLA non-adherence – Notification will be sent to supervisor and concerned agent, on SLA non-adherence
Notify via email on API errors – If enabled, email notification will be sent for API Log errors
Run Broadcast
In the Import contact list option, you get a direct button for running broadcast.By clicking on the ‘Run Broadcast’ button it will redirect to the ‘Create New Broadcast’ window.
Select the user group as ‘Contact List’ and select the target contact list from the dropdown menu.
You get the option of adding the contact list directly while creating a new broadcast.A similar panel you would see after clicking on the ‘Import contact list’ button.
Using Custom Attributes
The custom attributes included in the contact list can be used to persozalize the content of the template.
For example, if amount_paid||NUMBER is specified as a header, then this value can be used in the template by using {{amount_paid}} from the list of attributes at the apporpriate place in the Template