Guide FloatChat

Floatchat- User Guid

– Registration
– Login
– Forget Password
– Navigation
– Creating your first bot

– Concept 
– Nodes 
– Configuring Integration
– Enabiling multiple languages 
– Enabling voice bots
– Enabiling data formating

– FAQ
– Docusense Search
– Entities
– Tabular Inputs
– Traning Resources
– Configuring Conversational Intelligence

– Slack 
– Telegram
– Microsoft Team 
– Facebook 
– Website 
– Whatsapp
– Twitter 
– Line 
– Mobile SDKs
– Instagram
– Email

– Creating a Broadcast
– Activating Bradcasts
– Import Contact List
– Send WhatsApp Template Message
– Campaigns
– Analytics for Broadcast and Campaign
– Retarget Broadcast
– Message Template 
– External Broadcast API 

– User 
– Analytics
– API Logs 
– Error History

– OneView Inbox (messages)
– Live chat Settings

– Two-Factor Authentication
– Managing your Team
– Managing your billing subscription
– Password & Security
– Region Settings
– Get Professional Help
– Managing your notifications
– Floatchat Technical Support

 

– Onboarding and Deployment
– How to use the conversation builder?
– How to add agents and use Live Chat
– How to set up discount pop-ups
– How to setup WhatsApp notifications
– How to set up Instagram Automation
– How to add FAQs
– Shopify Settings
– Conditional Abandoned Checkout Notifications
– User Segments
– Customer segment
– How to reduce return to origin (RTO) orders
– Release notes

– API Triggers

How to setup WhatsApp notifications

WhatsApp notifications

Go to Settings,  select Integrations, and click on Shopify.

In Shopify, go to Settings and enable WhatsApp notifications.

Now, you need to create WhatsApp templates for these use cases.

What are WhatsApp template messages

Businesses can send business-initiated messages or template messages to WhatsApp users When sending template messages, you are required to use a pre-approved message template, which can be text-based, media-based, or interactive

How to add and get WhatsApp templates approved?

Login to your WhatsApp account and follow the below steps – 

  1. Go to the Templates section and click on Add Template
  2. Add the template name and select category, language, and template type.
  3. Depending on the template type, you can configure the message. For standard type templates, you can add a text message and send it for approval. For media and interactive, you can configure the header, body, and footer and add buttons as well. Header, footer, and buttons are optional fields.
  4. The header can be a text, image, video, or document. 
  5. In the body, you can add your text message and emojis and also define variables (e.g name, IDs, codes, etc. which would not be a static text)
  6. Footer can be used to add a small note, company name, or signature.
  7. Buttons can be a CTA, redirecting users to a page on your website (you can add variables here as well) or a quick reply button, leading to a user journey.
  8. Once you have your template created, click on Preview and Submit
  9. In the Preview screen, you can see what your message would look like. If you have added variables or media in your template messages, you need to add sample values. For media URLs, you can add the image, document, or video in Floatchat Send Image, Send Document or Send Video node respectively. Here, you’ll get a URL generated which you can add to the sample values
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