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Floatchat- User Guid

Manage Agents and Admins

Table of contents

Manage Agents and Admins #

Manage, create, and delete agents and admins from the Users area.

  • Configure agents’ privileges and permissions from Settings > Admin > Agent privileges.
  • It can create a supervisor from Settings > Admin > Supervisor. The Supervisor is a special agent with specific privileges, it must be an administrator. You can add multiple supervisors by adding comma separated admin IDs.
  • To create an agent or ad admin, go to the users area and click the button Add user on the top right.
  • Only agents and admins can log in the Support Board admin area.
  • When you activate the Support Board plugin on WordPress, an admin account is automatically created using the same username and password as the currently logged-in user.
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