Guide FloatChat

Floatchat- User Guid


Information #

Miscellaneous #

  • New users are automatically displayed in the user table in real time.
  • To view online users enable Settings > Users > Register all visitors.
  • To receive the online user notification you have to enable Settings > Notifications > Online users notificationSettings > Miscellaneous > Pusher (if you are using the cloud version, this setting is automatically activated) and Settings > Users > Register all visitors. The feature covers all user types, including visitors and leads. Notifications are only sent once per user within a 24-hour period.
  • Agents and admins can set their status to online or offline from the bottom-left profile panel. If the option Settings > Notifications > Away mode is active, the offline status is activated automatically when the agent or admin has been inactive in the admin area for at least 10 minutes. Inactivity is defined as not performing any mouse clicks, movements, or key presses. The automatic offline status feature is not enabled on mobile devices. For this feature to work correctly, Pusher should be enabled.

Login verification URL #

The login verification URL feature can be found under Settings > Users > Login verification URL in Support Board. This feature allows Support Board to authenticate an external login from an external source and automatically register and log in the user. The expected response from the URL should be a JSON object like below:

        "first_name": "John",
        "last_name": "Doe",
        "email": "",
        "profile_image": "",
        "department": null,
        "password": "",
        "details": [
                "slug": "location",
                "name": "Location",
                "value": "New York, United States"
                "slug": "country_code",
                "name": "Country code",
                "value": "America/New_York"

The value first_name is required.

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