Guide FloatChat

Floatchat- User Guid

Facebook

 

1. Introduction #

Facebook Messenger, also known as Messenger, is an instant messaging service and software application that allows users to send messages, exchange media files, react to messages, and interact with bots. Floatchat enables you to deploy your chatbot on Messenger.

1.1 Access to Setup #

Access the Facebook channel by navigating to Configure > Deployments > Facebook in the Floatchat platform.

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2. Steps to Configure Messenger as a Channel #

Let me guide you through the process of deploying your chatbot on a Facebook Page:

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  1. Before deploying the chatbot on Facebook, ensure that you have an admin access to a Facebook page. If you don’t have a page, create one before proceeding.
  2. Sign in to the Floatchat portal using your credentials.
  3. After logging in, you will see a list of your Facebook pages. Select the desired page and click on the “Connect” button to create your Messenger bot.

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4. You can click on the “Try Chat” button to preview and test your bot on Facebook Messenger.

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Notes to remember:

  • Make sure to unblock all pop-ups.
  • Allow all the permissions requested by default, as they are required for the successful deployment of the chatbot.
  • Changing the password or role of the person who deployed the bot on the Facebook page will cause the Facebook token to expire. In such cases, follow the steps below to re-authorize the token:
  1. a) Log in to the Floatchat portal using a new incognito window.
  2. b) Click on “Logout” and then “Sign In.”
  3. c) Log in to your account and re-integrate.
  4. d) After re-integration, select the page and click on “Connect.”
  • If a particular page is not visible, you need to allow permissions for it through the Business Integrations of your Facebook page.
  1. a) Click on “View and Edit” next to the floatchat Logo in the Active tab.
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  1. b) Enable the permissions for your other pages, such as “Manage your pages,” “Manage and access your page conversations on messenger,” and “Show a list of the pages you manage.”

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  1. c) Save the options, and the changes should reflect on the Floatchat platform.
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3. Settings #

1. Facebook Comments automation #

Once your Facebook page is linked to your bot, you can go to the Settings tab and select “User Comments.”

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Once your Facebook page is linked to your bot, you can go to the Settings tab and select “User Comments.”

– Enable the toggle for user comments.

– Choose the reply mode: “Comment Reply” or “Private Reply.”

– Set the reply type as either “Trigger a Path” or “Smart Response.”

2. Menu #

Floatchat allows you to add a quick access menu to your Messenger bot. Users can access different paths, URL links, or submenus from this menu.

– To add a menu, go to the Settings tab and select “Menu.”

– Click on the “+Add” button to create a new button in the menu.

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3. Enabling Date Picker for Messenger #

To enable the date picker for Messenger:

– Navigate to “Page Settings” in the manage pages section.

– Select “Advanced Messaging” and add ” http://floatchat.ai/” to the Whitelabel domains field.

 

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– Save the changes to activate the date picker for Request User Data nodes.

Navigate to ‘Page Settings’ from manage pages

4. Integrating Bot with Facebook Ads #

To integrate your bot with Facebook Ads:

– Open Facebook Ads Manager and create a campaign and ad set.

– Choose Messenger as the format and select the desired template.

– Use the flow key of the desired path from the floatchat chatbot to trigger when users click on the ad.

5. Unsubscribing from Messenger #

To unsubscribe from a Facebook page without deleting the bot:

– Log in to the Floatchat portal.

– Go to the Facebook Messenger tab in the Deploy tab.

– Click on the “Disable” button to disable the bot from the page. After disabling, you can log out of Facebook Messenger.

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Note: If a Facebook page is deleted, the bot is automatically unsubscribed from it. If you encounter any issues, feel free to contact support@floatchat.com.

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