Guide FloatChat

Floatchat- User Guid

Analytics

Analytics are crucial for understanding the performance of your deployed Floatchat chatbot and identifying areas for improvement. Floatchat offers several dashboards to provide insights into various aspects of your chatbot’s performance.

  • Bot Engagement: This dashboard provides an overview of the overall engagement and trends related to your chatbot. It helps you understand how users are interacting with your bot and measure its responsiveness.
  • Bot Responses: This dashboard focuses specifically on the automated responses generated by your chatbot. It allows you to analyze the effectiveness and accuracy of these responses, helping you refine and optimize your bot’s conversational capabilities.
  • User Retention Analysis: This dashboard helps you track user retention patterns for your chatbot. It enables you to identify how frequently users return to engage with your bot, providing insights into user satisfaction and the effectiveness of your bot’s interactions.
  • Live Chat Summary: This dashboard offers a summary of live chat sessions between users and your chatbot. It provides an overview of the conversations, allowing you to assess the quality of interactions and identify any areas that may require improvement.
  • Agents: This dashboard focuses on the performance of your support agents. It provides insights into agent activity, such as response times and conversation handling, helping you evaluate and optimize their performance.
  • Channels: This dashboard provides an overview of the different channels through which users engage with your chatbot. It allows you to assess the performance and popularity of each channel and make informed decisions regarding channel prioritization and optimization.
  • Agent Performance: This dashboard analyzes the performance of individual agents. It helps you assess their efficiency, effectiveness, and customer satisfaction ratings, enabling you to identify top-performing agents and areas for improvement.
  • Conversation Overview: This dashboard offers a comprehensive overview of chatbot conversations. It provides key metrics and trends, allowing you to gain insights into user behavior, popular topics, and areas where your chatbot can be enhanced.

By leveraging these Floatchat dashboards, you can gain valuable insights into your chatbot’s performance and make data-driven decisions to enhance its responsiveness and effectiveness.

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