Guide FloatChat

Floatchat- User Guid


1. Introduction

WeChat is a prevalent channel around the world, with more than 1 billion daily active users reported. Floatchat is now integrated with WeChat so businesses can easily build and deploy bots to interact with their audience.

1.1 Access to Setup

1.1.1 You can access the WeChat setup by navigating to Configure> Deployment> WeChat. 


2. Requirements

To have your bot on your WeChat you need to have a WeChat official account. You can go to and create an account of any type based on your requirement. For testing purposes, Floatchat provides a free sandbox account you can test it using this link.

3. Steps to configure WeChat as a Channel

Here’s how you can deploy your chatbot on WeChat.

3.1 AppID and AppSecret

  • Login to your account and copy the AppID and AppSecret generated for your WeChat account

[Note: Google translate might convert the first character of AppID and Appsecret to uppercase. Use lowercase instead]

  • Go to Configure> Deployment> WeChat section on Floatchat portal and paste the AppID and AppSecret in the fields provided. Click SAVE. 

3.2 Webhook and WeChat token

  • Copy the webhook URL and WeChat token from the Deploy section on the Floatchat portal and paste it in the Endpoint URL and token fields, respectively, on the WeChat account page.
  • Save the credentials. Your WeChat bot is now ready to use.

3.3 Testing

  • You can scan the QR code in the sandbox account from the WeChat code scanner in the app to test the Floatchat chatbot.

4. Key Notes

Some key points you should remember when you are deploying your chatbot on a WeChat.

4.1 Audio and Video files will be shared as clickable links.

4.2 WeChat does not provide an option to display clickable buttons. Hence following features of  Floatchat would not function as expected:

  1. “Send Message with Options”
    • Clickable button options cannot be sent by the bot
  2. “Send Carousel”
    • Carousels will be displayed as tiles without any buttons to choose from
    • Only URLs can be passed along with a carousel
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