Guide FloatChat

Floatchat- User Guid

Training Resources

1. Introduction #

According to Juniper Analytics, the number of conversational bots is expected to triple by 2023. These bots have gained high demand due to their ability to provide human-like communication experiences. They utilize advanced Natural Language Processing (NLP) and are trained on Frequently Asked Questions (FAQs) to deliver relevant information to user queries. Floatchat’s NLP Engine, e-sense, processes user queries, accounting for spelling and grammatical mistakes, to provide accurate responses based on a predefined match percentage.

Training a bot involves mapping correct answers to specific queries to ensure the desired output is provided. For example, if a ticket booking bot fails to provide a valid answer, the bot can be trained with a new response or linked to an existing relevant response for future inquiries.

2. Accessibility #

To train a bot, users can click on the “Train” button in the left panel and select “Responses.” This functionality is available to all users.

training resources
training resources

3. Terms and Definitions #

Terms

Definitions

NLP

Natural Language Processing is the ability of a computer program to understand human language as it is spoken.

Entities

These are data points or values extracted from user queries, allowing for customization and association of information.

FAQ

Frequently Asked Questions are standard queries relevant to a product or service.

4. Training Process #

The training process involves the following steps:

  1. A user inputs a query/question on the bot.
  2. The bot searches for the closest matching query saved in the FAQ module.
  3. The bot triggers a response mapped to the query.
  4. Bot administrators can monitor responses under the “Responses” section of the “Train” tab.
  5. In the case of an unsatisfactory or no response, users can click on the “Train” option to provide or improve the answer for the given query.

4.1 Steps to train a bot for an FAQ #

Step 1: Click on the “Train” tab in the left panel and select “Responses.”

training resources

Step 2: Click on the “Train” option from the right-hand side menu of the FAQ response that requires training.

Step 3: In the modal that opens, users can improve responses by adding a new response, adding more variations to the question, or adding entities for customization.

training resources
training resources
training resources
training resources

4.2  Adding an entity #

Users can add entities to extract specific data points or values from user queries.

training resources

4.3  Tagging an entity in a FAQ #

Entities can be tagged in FAQs to associate them with specific queries.

4.4  Query and its response #

The query asked by the user and the corresponding response can be viewed and managed.

training resources

4.5 To understand the context of the conversation while training #

Users can view the context of the conversation where a specific query was encountered by clicking on the “View Conversation” button.

training resources

4.6 Pre-training Mode #

Users can test the bot’s response to specific queries before and after training.

training resources

training resources

4.7 Training the bot #

To train the bot, users can select the closest matching response or add a new response if no valid response exists.

training resources

training resources

training resources

4.8 Similarly training for other unanswered responses. #

training resources

Users can test the bot’s responses again to ensure the trained responses are provided.

training resources

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