Guide FloatChat

Floatchat- User Guid

Tracking & Analytics

Once a Floatchat chatbot is deployed and serving your users, it becomes crucial to gather statistics and insights to understand its performance and identify areas for improvement. Floatchat provides various dashboards to help you track overall engagement and trends, analyze automated responses, examine retention patterns for the chatbot, and monitor the performance of support agents.

  1. Users – Access information about all users who have interacted with the chatbot across different channels.
  2. Analytics – Explore comprehensive dashboards that provide insights into bot and live chat analytics.
  3. Call Logs – Review the API calls made from all the bots in your Floatchat account.
  4. Error History – Monitor the error history of all the nodes in your chatbot, helping you identify and address any issues that may have occurred.
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