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Floatchat- User Guid

Order Updates

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Order Updates

4min

 

Order Confirmation

Notify your customers via WhatsApp when they place an order with your store.

Live Chat Setting

Order Confirmation Template:

– Name: order_update

– Category: Alert Update

– Language: English (en)

– Template type: Media & Interactive

Header: Your order is placed!

Body:

Hi {{1}},

Thank you for your purchase of {{2}} from Floatchat. Your order #{{3}} is being processed, and we will notify you when it is shipped.

Footer: Enbo from Floatchat


Buttons:

– Type: Call to action

– Label: VIEW ORDER

– URL: Copy this URL [insert URL] and then click on the Add variable button on the right side.

 

Please click on the Preview and Submit button and add the below example values in the next step:

 

Example Values (for WhatsApp approval):

– Body: {{1}} – Floatchat

– Body: {{2}} – $100

– Body: {{3}} – 1234

– Button URL: {{1}} – ?utm_source=floatchat&utm_medium=whatsapp

 

Shipment Update #

Keep your users informed when their order is shipped.

Live Chat Setting

Shipping Update Template:

– Name: shipping_update

– Category: Transactional

– Language: English (en)

– Template type: Media & Interactive

 

Header: Your order is shipped!

 

Body:

Hi {{1}},

 

Your order #{{2}} from Floatchat has been shipped and is on its way 🚀

 

Footer: Enbo from Floatchat

 

Buttons:

– Type: Call to action

– Label: TRACK ORDER

– URL: Copy this URL [insert URL] and then click on the Add variable button on the right side.

 

Please click on the Preview and Submit button and add the below example values in the next step:

 

Example Values (for WhatsApp approval):

– Body: {{1}} – Floatchat

– Body: {{2}} – 1234

– Button URL: {{1}} – ?utm_source=floatchat&utm_medium=whatsapp

 

Order Cancellations

Notify your customers when they request an order cancellation.

Create New Broadcast (1)

Order Cancellation Template:

– Name: order_cancellations

– Category: Alert Update

– Language: English (en)

– Template type: Media & Interactive

Header: Your order is cancelled!

Body:

Hi {{1}},

Your order #{{2}} from Floatchat has been cancelled.

Please let us know if you have any questions.

Footer: Enbo from Floatchat

Buttons:

– Type: Quick reply

– Label: CONTACT US

Please click on the Preview and Submit button and add the below example values in the next step:

Example Values (for WhatsApp approval):

– Body: {{1}} – Floatchat

– Body: {{2}} – 1234

Updated 03 Mar 2023

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Floatchat Product Docs

Search…

Ctrl

K

Order Updates

4min

 

Order Confirmation

Notify your customers via WhatsApp when they place an order with your store.

Order Confirmation Template:


Name: order_update

 Category: Alert Update

 Language: English (en)

 Template type: Media & Interactive

Header: Your order is placed!

 

Body:

Hi {{1}},


Thank you for your purchase of {{2}} from Floatchat. Your order #{{3}} is being processed, and we will notify you when it is shipped.

 

Footer: Enbo from Floatchat

Buttons:

Type: Call to action

Label: VIEW ORDER

URL: Copy this URL [insert URL] and then click on the Add variable button on the right side.

Please click on the Preview and Submit button and add the below example values in the next step:

Example Values (for WhatsApp approval):

– Body: {{1}} – Floatchat

– Body: {{2}} – $100

– Body: {{3}} – 1234

– Button URL: {{1}} – ?utm_source=floatchat&utm_medium=whatsapp

Shipment Update

Keep your users informed when their order is shipped.

Shipping Update Template:

– Name: shipping_update

– Category: Transactional

– Language: English (en)

– Template type: Media & Interactive


Header: Your order is shipped!

 

Body:

Hi {{1}},

Your order #{{2}} from Floatchat has been shipped and is on its way 🚀

 

Footer: Enbo from Floatchat

 

Buttons:

– Type: Call to action

– Label: TRACK ORDER

– URL: Copy this URL [insert URL] and then click on the Add variable button on the right side.


Please click on the Preview and Submit button and add the below example values in the next step:


Example Values (for WhatsApp approval):

– Body: {{1}} – Floatchat

– Body: {{2}} – 1234

– Button URL: {{1}} – ?utm_source=floatchat&utm_medium=whatsapp


Order Cancellations

Notify your customers when they request an order cancellation.

Order Cancellation Template:

– Name: order_cancellations

– Category: Alert Update

– Language: English (en)

– Template type: Media & Interactive

Header: Your order is cancelled!

Body:

Hi {{1}},

Your order #{{2}} from Floatchat has been cancelled.

Please let us know if you have any questions.

Footer: Enbo from Floatchat


Buttons:

– Type: Quick reply

– Label: CONTACT US


Please click on the Preview and Submit button and add the below example values in the next step:


Example Values (for WhatsApp approval):

– Body: {{1}} – Floatchat

– Body: {{2}} – 1234

 

Updated 03 Mar 2023

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