1. Introduction #
Owner, supervisors and the agents can change the notification settings and enablements according to their preferences
1. Sound Notifications: #
Notify via sound on a new request: When enabled, agents will be informed with a sound notification for each new conversation request assignment.
Notify via sound on a new message: When enabled, agents will be informed with a sound notification for each new message in any active conversation.
2. Browser Notifications: #
Enable browser notifications: You can enable browser-based notifications by enabling it from both the portal and the browser.
3. Email Notifications: #
Notify via email on a new request: An email will be sent to the agent’s registered email ID for each new conversation assigned.
Notify on SLA non-adherence: Notification will be sent to the supervisor and the concerned agent if there is a violation of the Service Level Agreement (SLA).
Notify via email on API errors: If enabled, email notifications will be sent for API log errors.
To manage these notification settings, follow these steps:
- Log in to your account.
- Navigate to the “Account Settings” section, usually accessible from the top-right corner of the portal.
- In the settings, you can modify the configurations mentioned above according to your preferences.
Please note that these configurations are set on a customer level for each portal user, and you have the flexibility to change them as needed.
If you have any further questions or need additional assistance, feel free to ask.