Guide FloatChat

Floatchat- User Guid

Instagram

 

1. Introduction #

Deploy the Floatchat chatbot on your existing application created using React Native.

2. Availability #

Please note that Mobile SDKs are available only with a paid plan and not with the Starter plan.

Kindly follow the link below to deploy the chatbot to your application created using React Native using Floatchat: Floatchat React Native

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Instagram

3. Setup #

Follow the setup wizard to connect your chatbot to Instagram,

  • Check and ensure that all the pre requisite conditions are met. Refer the documentation here to know more
  • Click on ‘Continue Deployment’
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  • Click on Sign In and you will be redirected to Facebook OAuth
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  • Login with Facebook username, that has been connected to Instagram Business Account. Please check and unblock pop ups from your browser settings besides the URL name on top right.
  • Give permissions to instagram business accounts to be connected. Click on Select All
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  • Select the page(s) that have been connected to an Instagram business account. If already integrated, click on ‘Edit Settings’ to add more pages
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  • Click on Next, grant the requested permissions and click on Done
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  • You will be redirected back to the Floatchat portal, where you will see the connected pages. Irrespective of the pages selected, only the pages which have the Instagram account connected will be displayed.
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  • Check one page and click on Connect button
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  • A Confirmation message will be shown and the page will be shown under Connected Pages
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  • You can Reauthorize if the password is changed or for giving permission for any additional pages
  • Clicking on Change Page will ask the user to select another page on which the bot is to be deployed. The Change Page option will be disabled if only one page is available
  • The Bot can be disabled by hovering on the connected page and clicking on Disable button
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Instagram

Clicking on Enable will activate the bot and no data will be lost and configuration will be lost

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  • Clicking on Remove will delete the configured user data and context
  • You can also Logout and remove the page and Sign in again from a different account

4. Other Settings #

4.1 Story Mention Setup #

To enable Story Mentions on your chatbot for Instagram, follow these steps:

– Check and ensure that all the prerequisites are met. Refer to the documentation for more information.

– Go to Deployment and click on “Edit Settings” for the Instagram channel.

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– Click on the Setting tab to set up story mentions.

Select the path to be triggered when the Instagram user mentions the brand/customer on their story.

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– Click on the “Save Changes” button to enable Story Mentions.

4.2 Story Reply Setup #

To enable Story Replies on your chatbot for Instagram, follow these steps:

– Go to Deployment and click on “Edit Settings” for the Instagram channel.

– Click on the Setting tab to set up story replies.

– Select the reply type as either “Trigger a Path” or “Smart Response”.

– If “Trigger a Path” is selected, the bot will trigger the selected path when the Instagram user replies to the brand/customer’s story.

– If “Smart Response” is selected, all story replies will be redirected to FAQs. You can train the bot to recognize keywords and trigger specific paths or messages.

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– Click on the “Save Changes” button to enable Story Replies.

4.3 Reply to user comments and mentions setup

To enable a reply to user comments and mentions on your chatbot for Instagram, follow these steps:

– Go to Deployment and click on “Edit Settings” for the Instagram channel.

– Click on the Setting tab.

– Enable Reply to user comments.

– Select the reply type as either “Trigger a Path” or “Smart Response”.

– If “Trigger a Path” is selected, the bot will trigger the selected path when the Instagram user mentions the brand/customer in their post.

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– If “Smart Response” is selected, all user mentions will be redirected to FAQs. You can train the bot to recognize keywords and trigger specific paths or messages.

– Enable Reply to user mentions.

– Click on the “Save Changes” button to enable the reply to user comments and mentions feature.

Instagram

 

4.3 Instagram Ice Breakers #

  • Introduction

This feature allows businesses to provide users with a list of predefined questions (FAQs) to initiate conversations. It is available only for Instagram business accounts and aims to simplify answering customer queries.

  • Setup

This feature is available if the bot is deployed on the Instagram channel.

To set it up, go to Configure > Deployment > Instagram > Settings.

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As a bot builder, you can configure up to 4 questions for the icebreakers. Each question should be related to your business profile and help users understand your business better.

Select the corresponding path that will be triggered when the user clicks on a specific question. These paths should be created in the Path builder.

Note: You can delete a question by clicking the action button (-) next to the path dropdown menu

You can delete the question by clicking on the action button ( – ) present right next to the path dropdown menu.

Instagram

 

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