Guide FloatChat

Floatchat- User Guid

How to Use The Conversation Builder

To use the Conversation Builder in Floatchat, follow these steps: #

Familiarize yourself with the available user journeys: Start by accessing the “My Bots” section from the top right menu. Explore the bot menu options and observe the bot replies to understand the existing user journeys.

  1. Modify existing user journeys or create custom ones: Access the “Conversation Builder” to make changes to the user journeys. Specifically, focus on the Main Menu and Other Queries Paths to customize menu options and the associated text. Ensure that the user journeys align with your store’s requirements.
  2. Enhance user experience: Set up paths such as “Contact us” and “Store Details” to make it easier for users to get in touch with you. Customize these paths to suit your store’s information and preferences.

Here are the user journeys available in Floatchat’s Conversation Builder for your Shopify bot:

2.1) Welcome New User: This path greets new visitors with a welcome message and directs them to the menu options (Orders, Account Management, Contact us) to choose from.

2.2) Main Menu: This path provides users with options such as Orders, tracking, shipping, and Contact us. Modify the responses in this path according to your store’s needs.

2.3) Other queries: This sub-menu addresses general user queries and is linked from the main menu. Customize the responses in this path to align with your store’s requirements.

2.4) Contact us: This path allows users to send an email to the store or connect with a live chat agent. Modify the responses in this path according to your store’s preferences.

2.5) Store Contact Information: This path collects user queries and sends an email to the store. Customize the responses to suit your store’s communication approach.

2.6) Live Chat: This path transfers the chat to your live chat agent.

2.7) Abandoned Checkout Notifications Message: This path is triggered by an abandoned checkout campaign and sends a WhatsApp message to the end-user to encourage completing the checkout process.

2.8) Order Update Notification Messages: This path is triggered by an order notification campaign and sends WhatsApp messages when orders are created, shipped, returned, or canceled.

2.9) Story mentions: This path is triggered when a user tags your brand in their Instagram story. You can choose to automate or reply manually.

2.10) Story reply: This path is triggered when a user replies to your brand’s Instagram story. You can choose to automate or reply manually.

2.11) User comments: This path is triggered when a user comments on your brand’s Instagram post. You can choose to automate or reply manually.

2.12) User mentions: This path is triggered when a user mentions your brand on someone else’s Instagram post. You can choose to automate or reply manually.

2.13) Trigger action Apply Code: This path is triggered by a conversion trigger and applies a specified discount code to the cart.

2.14) Trigger action Get Code: This path is triggered by a conversion trigger and retrieves a specified discount code.

Note: In addition to the pre-built user journeys, Floatchat allows you to design and build custom user journeys tailored to your specific use cases.

Remember to customize the user journeys in Floatchat’s Conversation Builder to suit your store’s needs and provide a seamless customer experience.

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