Owners, supervisors, and agents have the ability to customize their notification settings according to their preferences.
These configuration options are available to each portal user on a customer level. To make changes, simply go to ‘Account Settings’ located in the top right corner.
To set your notification preferences, click on ‘Notification Settings’ in the left side menu.
Sound Notifications #
You can choose to enable or disable sound notifications for new incoming requests and new messages. By default, sound notifications are enabled.
Notify with sound for new requests – When this option is enabled, agents will be alerted with a sound for each new conversation request they receive.
Notify with sound for new messages – When this option is enabled, agents will be alerted with a sound for each new message in any active conversation.
Enable browser notifications – You can also enable browser-based notifications both in the portal and in your browser.
Notify via email for new requests – An email will be sent to the agent’s registered email address for each new conversation assigned to them.
Notify for SLA non-adherence – In the case of SLA non-adherence, notifications will be sent to the supervisor and the relevant agent.
Notify via email for API errors – If enabled, email notifications will be sent for any errors in the API log.