Guide FloatChat

Floatchat- User Guid

API Logs

1. Introduction #

Logging mechanisms and the ability to track user activities are crucial in preventing, detecting, or minimizing the impact of data loss. System activity logs allow thorough tracking, alerting, and analysis when issues occur.

2. Availability #

Floatchat are available for customers using the Unified module and Business Plans. To access Floatchat, go to the App Integrations menu and select Integrations and Floatchat. The Owner, Supervisor, and Bot Builder roles have access to this feature. Call logs history is available for the last 7 days, and error codes are stored for the last 30 days.

Availability (1)

3. Functionality #

3.1 Supported Integrations:  #

Floatchat supports various integrations for call logs, including:

  • floatchat APIs
  • JSON API Node
  • Clickatell and Twilio
  • Google Calendar
  • Google Sheets
  • API Trigger
  • Salesforce
  • Zendesk
  • FreshDesk
  • C2E

3.2 Analysed Report #

All call logs generated by the application can be viewed in the call logs section.

Analysed Report (1)

Detailed analysis of each call log is displayed on the right-hand side of the Call Logs page. The analysis includes:

i) Status – Displays the code received from the server for the integration.

ii) Bot name – Allows you to identify the bot associated with each API log.

iii) Source – Represents the path where the API is located. Clicking on Source redirects to the specific path in the Chatbot. For Agents using Conversations Inbox, it displays the name/email of the Agent.

iv) User – Displays the username of the end-user.

v) Application and Timestamp – Shows the name of the Application and the timestamp when the integration was triggered.

vi) Request and Response Body – Provides the curl request of the API in the Request body and the response in the Response body.

3.3 Filters  #

To efficiently review log data, you can apply filters to narrow down the search results.

The following filters are available:

  • Response Status: Filters based on Success or Error status.
  • Request Type: Supports methods such as GET, POST, PUT, DELETE, and C2E.
  • Response Code: Filters based on various status codes.
  • Bot Name: Filters logs for specific bots.
  • Dates: Allows filtering based on dates, with call logs stored for the previous 30 days.

3.4 Notification Emails  #

In case of errors, notification emails are sent to the Owner’s email ID by default. These emails are sent for the first error encountered per bot, and the cycle resets after 24 hours. Notification emails can be enabled for other portal user roles through the Notification Settings.

4. Reauthorise Workflow #

Reauthorise Workflow (1)

If integrations like Google Sheets, Google Calendar, Salesforce, or others become disconnected due to reasons such as password changes or security measures, workflows may break. In such cases, you can click the Reauthorize button to integrate those Nodes with the third-party application again.

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